Refund policy

Our promise, in short
- Not sure it fits? Ask us first. We'll help you choose the right part, free.
- Arrived damaged, defective or wrong? We pay return shipping and make it right.
- 12-month warranty on every product we sell.
- Changed your mind? Unused items can be returned within 30 days (return shipping paid by the buyer).

The details are below.

Returns
We accept returns within 30 days of delivery. To be eligible, items must be unused, uninstalled and never wired, with no terminal marks, and in the same condition you received them, in the original packaging when it was included. Proof of purchase is required.

How to start a return
Contact us at info@myelectricstore.shop or use our Return Request page: https://myelectricstore.shop/pages/return-request
Once your return is approved, we'll email you the return address and step-by-step instructions. Items sent back without an approved return request will not be accepted.

Return shipping
If the item arrived damaged, defective, or you received the wrong item, we'll cover return shipping and send you a prepaid label. For all other returns (ordered the wrong part, no longer needed), the buyer is responsible for return shipping costs.

Non-returnable items
Items that have been installed, wired, energized, tampered with, or damaged after delivery cannot be returned for a refund. Installed items that fail because of a defect may be covered by our 12-month warranty (see below). Gift cards are non-refundable.

Damaged or wrong items
Please inspect your order when it arrives and contact us right away if anything is damaged, defective, or not what you ordered. We'll make it right.

Our 12-month warranty, handled by us
Most online stores send you to the manufacturer when something goes wrong. Not us. If a product we sold you fails within 12 months because of a defect, just email us. We handle it directly, and we pay the return shipping.

To make a warranty claim, email info@myelectricstore.shop with your order number, a description of the problem, and photos of the product and its label. Once the claim is approved, we'll send you a prepaid label to return the defective item.

The warranty does not cover damage caused by improper installation, installation not in accordance with the NEC and local codes, overloading, lightning or power surges, water or physical damage, alterations, or normal wear. The warranty covers the product only. It does not cover labor, installation or removal costs, or any other expenses. Manufacturer warranties, when included, are separate and handled by the manufacturer.

Not sure it fits?
Before ordering, send us a photo of your panel label or your question, and we'll help you choose the right part. 24+ years in the electrical industry.

Refunds
Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post it. If more than 15 business days have passed since your return was approved, please contact us at info@myelectricstore.shop.